Refund policy

Physical Book Return & Refund Policy

We want you happy with your order.

Eligible unsigned physical books may be returned within 30 days of delivery.

To qualify for a return, the book must be in its original, unread, unused, and resalable condition.

Customers are responsible for return shipping costs unless the return is the result of an error by Zahra Woods/Onyx & Orchard Press or the product arrived damaged or defective.

Original shipping charges are generally nonrefundable.

Please contact zahrawoodsauthoress@gmail.com before sending a return so we can provide return instructions.

Items That Cannot Be Returned

The following purchases are final sale unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

  • Signed books
  • Personalized books
  • Books containing a personalized message or inscription
  • Book bundles or boxed/bundle sets
  • Limited-edition products identified as final sale
  • Digital products
  • Gift cards, if offered
  • Clearance or final-sale merchandise identified as such before purchase

Because signed and personalized books are prepared specifically for the purchaser, they cannot be returned simply because you changed your mind.

And listen. Once Zahra has written your name and a cute little message in that book, that's your book now, beloved. 😂

Damaged, Defective, or Incorrect Orders

If we made a mistake, we'll make it right.

If your order arrives damaged, defective, or materially different from what you ordered, contact us at zahrawoodsauthoress@gmail.com as soon as reasonably possible after delivery.

Please include:

  • Your name
  • Order number
  • A brief description of the problem
  • Clear photographs showing the damaged or incorrect item and, when relevant, the packaging

Depending on the circumstances and product availability, we may offer a replacement, refund, store credit, or another appropriate resolution.

Please don't return damaged or incorrect merchandise without contacting us first.

E-Books & Digital Products

All e-books, downloadable books, digital bonus materials, and other digital products are final sale once digital access has been provided, except where otherwise required by law.

Please double-check the format before purchasing.

Because digital products cannot meaningfully be "returned" once delivered, refunds generally will not be issued for:

  • Purchasing the wrong book
  • Purchasing a duplicate copy
  • Changing your mind
  • Not enjoying the story
  • Forgetting that you previously purchased the book elsewhere

However, if you experience a legitimate technical problem that prevents you from accessing a digital purchase, email zahrawoodsauthoress@gmail.com and we'll try to get you reading.

Digital purchases are for the purchaser's personal use only.

Purchasing an e-book does not transfer copyright or ownership of the underlying work.

You may not reproduce, upload, distribute, resell, publicly share, or otherwise make purchased digital files available to others except as permitted by applicable law.