Terms of service
Terms of Service
This online store sells books and related merchandise associated with author Zahra Woods and Onyx & Orchard Press.
By making a purchase, you confirm that:
- The information you provide at checkout is accurate and complete.
- You are authorized to use the payment method provided.
- You understand the product description and format of the item you're purchasing.
- You agree to the return, refund, digital product, shipping, and other policies stated on this website.
We reserve the right to refuse, cancel, limit, or refund an order when reasonably necessary, including suspected fraud, pricing or inventory errors, duplicate transactions, abusive conduct, or circumstances that prevent us from fulfilling the order.
Prices, products, editions, bundles, availability, promotions, and product descriptions may change without notice.
Nothing in these Terms limits any rights you may have under applicable consumer-protection law.
Preorders
Some books or special products may be offered for preorder before their official publication or availability date.
Any stated release, fulfillment, or shipping date is an estimated date unless expressly identified as guaranteed.
Publishing schedules occasionally change. Printing delays happen. Supply chains decide they need attention. Life starts life-ing.
If a material delay or change affects your preorder, we will provide information when reasonably possible.
Preorders containing both available and unreleased merchandise may ship together or separately depending on how the particular product or promotion is structured. Product pages will provide additional information when applicable.
Cancellation and refund eligibility for preorders will be governed by the terms displayed at purchase and applicable law.
Signed & Personalized Books
Signed books may contain Zahra Woods's signature, a short message, or other personalization depending on the product purchased.
Personalization must be submitted accurately when ordering.
We reserve the right to decline requested inscriptions that contain abusive, threatening, discriminatory, sexually harassing, or otherwise inappropriate language.
Because signed and personalized books cannot ordinarily be returned to regular inventory, all signed and personalized book sales are final, except in cases of damage, defect, fulfillment error, or where otherwise required by law.
Minor variations in signatures and handwritten inscriptions are normal.
She's a person, y'all. The signature is going to signature. 😂
Book Bundles & Special Sets
Book bundles, gift sets, promotional packages, and other bundled products are sold as complete units.
Unless otherwise stated, bundles and sets are final sale.
Individual components of a bundle cannot be returned separately for a partial refund.
If an item within your bundle arrives damaged, defective, or incorrect, contact us so we can determine an appropriate resolution for the affected item.
Order Cancellations
If you need to cancel a physical order, contact us as quickly as possible at zahrawoodsauthoress@gmail.com.
If fulfillment has not begun, we may be able to cancel the order.
Once an order has been processed, personalized, packaged, shipped, or otherwise entered fulfillment, cancellation may no longer be possible.
Digital orders generally cannot be canceled after digital access has been provided.
Promotions, Discount Codes & Pricing
Promotional codes must be entered at checkout and generally cannot be retroactively applied after an order has been completed.
Unless otherwise stated, promotions:
- Cannot be combined
- Have no cash value
- May have expiration dates
- May be limited to particular products
- May be limited to one use per customer or household
We reserve the right to correct genuine pricing, typographical, or technical errors.
If an error materially affects an order, we may contact the purchaser to offer available options, including cancellation and refund when appropriate.