Shipping policy
Shipping & Processing Policy
In-stock physical orders are generally processed and shipped within three (3) business days after payment is successfully received.
Business days do not include weekends or U.S. federal holidays.
Preorders, personalized products, special editions, or products specifically identified as having longer processing times may follow a different schedule. When applicable, the estimated timeframe will be stated in the product description.
Shipping estimates provided during checkout are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Once your package has been transferred to the shipping carrier, transportation and delivery are handled by that carrier. Onyx & Orchard Press cannot guarantee carrier delivery times or prevent delays caused by weather, holidays, service disruptions, incorrect routing, or other circumstances outside our reasonable control.
We will, however, reasonably assist customers with qualifying shipping issues when possible.
The Non-Legal Translation
We lovingly package it.
We ship it.
We send it on its little journey.
After that, it's in the mail carrier's hands and God's hands, beloved. 😭
We'll help where we reasonably can, but we cannot personally chase the mail truck down the interstate.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error before your order ships, contact zahrawoodsauthoress@gmail.com immediately. We will attempt to correct it, but changes cannot be guaranteed once fulfillment has begun.
Orders returned to us because of an incomplete, incorrect, or undeliverable address may require additional shipping charges before being resent.
Lost, Delayed & Marked-Delivered Packages
Carrier delays occasionally happen.
A delayed shipment does not automatically mean a package has been lost.
If tracking shows unusual delays, please contact us and/or the applicable carrier so the shipment can be investigated.
If tracking indicates that a package was delivered but you cannot locate it, first check:
- Around the delivery location
- With household members
- With neighbors when appropriate
- Apartment/package lockers
- Building management or front desk
- The shipping carrier
If the package remains missing, contact us at zahrawoodsauthoress@gmail.com.
We will reasonably assist with available carrier procedures or claims when appropriate, but replacement or reimbursement for a package marked delivered is not automatically guaranteed and will depend on the circumstances, carrier determination, applicable coverage, and applicable law.